Frequently Asked Questions

Popular Questions

Where in the world is Wet'n'Wild?

Wet'n'Wild is located on the Gold Coast in the south east corner of the Australian State of Queensland.

The Gold Coast is a very popular holiday destination for Australians and overseas travellers with some of the world's safest and most beautiful beaches, international standard accommodation, world class shopping and dining, and a picturesque hinterland. It is also Australia's theme park capital, home to Sea World, Sea World Resort & Water Park, Warner Bros. Movie World, Wet'n'Wild Water World, Australian Outback Spectacular and Paradise Country.

You can get to the Gold Coast by road, rail and air. It has its own International and Domestic Airport, with Brisbane International and Domestic Airports about and hour's away.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

When is Wet'n'Wild open?

Wet'n'Wild gates, rides and attractions are open from 10:00am to 5.00pm.

Wet'n'Wild is open every day of the year except Christmas Day (25 December) and ANZAC Day (25 April).

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

How do I get to Wet'n'Wild?
Read about Location and Access Information.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

How old do you have to be to have fun at Wet'n'Wild?

Wet'n'Wild has something for everyone! It's a place for all the family, with rides and attractions suiting a wide range of ages, interests and adventure levels. The young are just as well catered for as the young at heart.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

What is the weather like and how should I dress?

The Gold Coast has a delightful subtropical climate. Average daytime temperature during summer (December to February) is 28 degrees Celsius. The average temperature in winter (June to August) is a very mild 21 degrees Celsius. Autumn (March to May) and spring (September to November) average daytime temperate is around 24 degrees Celsius.

Comfortable and appropriate clothing and footwear is recommended for your day. Hats and sunscreen are recommended year round. A light jacket may be required in winter.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

What banking facilities are available?

Tickets may be purchased at the admission gates by cash/EFTPOS, credit card.

We accept Mastercard, Visa, Diners Club International, American Express.

An automatic teller machine is located at the Surf Shop.

We recommend you use Splash Cash, it's the most convenient'n'clever way to carry your cash...without actually carrying your cash! That means you don't have to keep returning to your locker! Find out more.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Can I bring my own lunch?

You are allowed to bring a picnic lunch into Wet'n'Wild Water World however, no commercially prepared food or alcohol can be brought into the park. Due to safety regulations, glassware of any kind is also prohibited. Coin operated Barbecue facilities are available as well as plenty of shady retreats to enjoy your lunch.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Where can I buy my ticket?

All tickets can be purchased from the front gate. Or you can buy online now. Tickets are also available through your motoring association in Australia, travel agent or your local Gold Coast hotel, apartment or tour desk. New Zealand residents can also purchase tickets from your licensed travel agent.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Can you smoke at Wet'n'Wild?

Queensland's anti-smoking laws prohibit smoking in areas other than designated smoking areas.

Please check the park map when you visit for locations.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

How much does it cost to hire a Stroller or Wheelchair?

Stroller Hire and Wheelchair Hire is available from Guest Services.

Standard Stroller

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive back upon safe return of the Stroller. These strollers are intended for children from 6 months of age and up to 15kgs in weight.

Wheelchair

*Wheelchairs are available complimentary however we do require a $20.00 refundable deposit which you will receive back upon safe return of the wheelchair.

A form of ID is required. A limited number of wheelchairs are available so we recommend you prebook with Guest Services. The hire fees include GST and is per day or part thereof.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Can my children visit Wet'n'Wild on their own?

We strongly recommend that all children under the age of 13 years be accompanied by an adult who shall be solely responsible for their care and conduct whilst on these premises.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

I have forgotten my pass at home, can I still enter the park?

Unfortunately without your pass you are unable to enter the park, you will need to purchase a replacement pass for $5 if you wish to enter. This can be replaced at the front gate of Movie World, Sea World or Wet’n’Wild upon presentation of a valid photo ID.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

What is Keep Watch Australia?

For over 15 years Keep Watch has been educating Australian parents and carers on how to keep their children safe when in, on or around the water.

Age

Adult supervision level description

Status

0-5 years inclusive
(Regardless of swimming ability or water skill)

Must be within (easy) arms reach of child in shallow water (adult in water with child)

Enforced – it’s the law

6-10 years inclusive

In constant unobstructed view

Recommendation

6-10 years inclusive
(Non swimmers)

Must be within arms reach of child in shallow water (adult in water with child)

Recommendation

11-14 years inclusive

Must regularly check with children every 30-60 minutes and know where they are at all times.

Recommendation

**Children 0-10 years inclusive must be accompanied in the Wave Pool at all times**

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Who is eligible for a Pensioner discount?

The Pension Rates will be available to the following guests:

• Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:
     – Sole Parenting Pension
     – Mature Aged Pension
     – Disability Pension

• Holders of a valid Australian Government issued Seniors Card

• Any person 65 years of age or older - proof of age is required

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Do you have lockers to store personal items?

Wet'n'Wild Water World has electronic security lockers available for hire.

A standard size locker is $10.00 for the day and can be accessed as many times as you like and a limited number of larger size lockers are available but are reserved for guests to store luggage. Cost is $20.00 for the day.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Where is lost and found?

If you've lost or found something, please visit Guest Services.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Is the water heated in winter?

Between May and August, we endeavour to maintain an average temperature of 25 degrees Celsius in all pools and slides however this can vary dependant on wind chill and overnight temperatures. The Whirlpool spas are heated to 35 degrees Celsius. Wet'n'Wild is the perfect place to make a splash all year round.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Do I need to be a strong swimmer?

The pools and slides at Wet'n'Wild Water World are designed to be fun for people of all ages. But you do need to take note of height restrictions on some attractions as well as any signage. Also, follow the directions from the lifeguards - they advise all guests on how to enjoy all the attractions in safety. Children under the age of ten can have fun in the shallows of Buccaneer Bay. And remember, safety is your responsibility, so make sure children in your care are supervised at all times.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

What is Splash Cash?

Splash Cash is the most convenient'n'clever way to carry your cash...without actually carrying your cash!

You simply credit a waterproof wristband with whatever amount you choose. You can slide'n'swim while wearing your wristband and then come time to buy lunch or a souvenir you just swipe your wristband to pay! The money is automatically deducted from the wristband just like your bank account.

That means you don't have to keep returning to your locker to grab some cash which means more time on the awesome attractions!

And at the end of the day you download the remaining cash back into your pocket. It's that easy!

Splash Cash is so innovative that it also recognises you when our Ride Photography takes your pic! You can swipe your wristband at the Photo Centre and it will bring up all of your photos from throughout the day. How cool is that!

You’d be crazy not to splash out on some Splash Cash.

Where to get your Splash Cash wristband?

Photo Centre

Where can I spend my Splash Cash money?

At any Food and Beverage or retail outlet as well as the Photo Centre.

How long is my Splash Cash valid for?

It’s valid for the whole day of your visit.

Things to remember - Splash Cash becomes void if you remove your wristband.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

What should I wear at Wet'n'Wild?

You are welcome to wear whatever swimwear you're comfortable in providing it is suitable for a family environment.

It is fine to wear t-shirts on all attractions. Body slides such as Jetstreams, River Rapids and Aqua Loops require that you are able to slide on your body and excessive clothing can prevent you from completing the ride. Any clothing with rivets, studs, zips, etc. which may damage our attractions may not be permitted.

Wet'n'Wild Water World supports safe fun in the sun, so no matter what swimwear you choose to wear remember to wear a hat while out of the water and to reapply your sunscreen every two hours.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Where can I find First Aid?

You can find First Aid at Map Reference E2.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Further FAQ's

How can I apply for a job at Wet'n'Wild Water World?

Information about types of jobs, how to apply, traineeships, work experience and current vacancies can be found in the Employment section. Refer to myfuncareers.com.au

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

How can I find out about employment at the Village Roadshow Studios?

The theme park, and the Studios' management have no involvement with the productions and do not employ any cast or crew. The Studios are responsible for hiring out the facilities and each production is responsible for hiring their own personnel. Please contact the employment line on +61 7 5585 9112 for a list of productions currently at the Studios.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit

Do you offer an Industry Discount?

Industry discounts are available to select Industry employees upon meeting certain criteria. Licensed AFTA or TAANZ travel agents are entitled to a 50% discount off the normal admission price. The discount is applicable to the travel agent only and can be obtained by presenting a business card with photographic ID at the theme park ticket booths.

For all other Industry rate requests please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

Did you find this helpful?

thumbs up Yes    or thumbs down No

Thanks for your feedback.

How can we approve on this comment?

btn-submit