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Special Services

We want your visit to Wet‘n’Wild Water World to be a fun-filled day you’ll never forget. That is why we do all we can to ensure your day is not only memorable, but is as safe and accessible as possible. We hope the details below and attached guide provide you with all the necessary information to assist you in planning your visit. Our friendly staff are also committed to assist in any way they can on the day.

Accessible Parking

Parking for guests with a physical disability is available adjacent to the main gate entrance ramp. These car parking spaces are clearly marked with the International Disability Symbol.

Entrance Prices

As not all attractions are fully accessible to people with a disability we do offer a discounted rate for guests who:
• Use a wheelchair
• Have an intellectual, aural or visual disability
• Have a Disability Pension Card

Disabled admission rates are available for purchase at the ticket booths only on the day of your visit upon the presentation of a State or Commonwealth issued Disability Pension Card. A guest with a disability who produces their Companion Card.(http://www.companioncard.gov.au/) is entitled to one (1) free of charge companion ticket so that their companion can provide attendant care support during the visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will only be entitled to a discounted admission rate.

You are welcome to call Guest Services on 07 5556 1610 before your visit to discuss your eligibility for these rates.

Enjoy your day with a companion

Guests with a disability may consider visiting the park with someone who can physically assist them if necessary.

Guest Services

Guests with a disability may consider phoning Guest Services on 07 5556 1610 prior to visiting to discuss wheelchair accessibility and attraction restrictions.

First Aid

Registered Nurses staff Wet‘n’Wild’s First Aid Centre. Any personal medical equipment, for example ventilators, may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medicine that needs refrigeration may also be stored at First Aid.

Restrooms

Accessible restrooms are located at the main entrance, Buccaneer Bay and Extreme H2O Zone.

Lockers

Locker hire is available from various shopping and dining outlets. The lockers are allocated randomly, so if you require an accessible locker please see our staff at the Surf Shop and they will be happy to arrange this for you.

Wheelchair and Stroller Hire

A limited number of wheelchairs and strollers are available from Guest Services. Wheelchair hire is available for a fully refundable $20 deposit upon return. Stoller hire is available $20 with a $10 refundable deposit upon return.

Guide, Hearing and Assistance Dogs

Guide, Hearing and Assistance Dogs are welcome in the park. However we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times.

For any assistance regarding Guide, Hearing and Assistance Dogs please contact the Guest Services office on 07 5556 1610.

Casts and strapped limbs

As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast, to ride any of the water slides. Guests with such injuries are permitted to utilise the Wave Pool, Whirlpool Springs, Calypso Beach, and if under 10 yrs of age, lagoon areas at Wet'n'Wild Junior. As situations vary, our Guest Services team assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely.

Guests with an amputation or prosthesis

For safety reasons, guests with an amputated limb or prosthesis may be unable to use some of our attractions. As situations vary, our Guest Services team assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely. This can be done on the day you attend Wet’n’Wild or prior to by visiting or contacting our Guest Services office on 07 5556 1610.

Guests with Epilepsy and motion sickness

Some of our attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior to your visit or call into the office upon arrival. As situations vary, our Guest Services team assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely.

Eye Wear

In accordance with Australian Standard 3533.2 (1997) for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our rides or slides. However, these items may be worn in the Wave Pool, Calypso Beach, Whirlpool Springs and Wet'n'Wild Junior.