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Wet’n’Wild Guest Services

Please contact our friendly team to help plan your visit.

Contact: 07 5556 1610.
Opening Hours:

6th May - 23rd June
10:00 AM - 3:00 PM
10:00 AM - 3:00 PM
24th June - 13th September
10:00 AM - 3:00 PM
10:00 AM - 3:00 PM
14th September - 13th October
10:00 AM - 5:00 PM
10:00 AM - 5:00 PM

Everyone's Day Should Be Fun!

Guests with pre-existing medical conditions, injuries or disabilities are recommended to visit Guest Services (located to the left of the main entrance) prior to presenting to our attractions. For more information please download our Safety and Accessibility Guide or contact our friendly Guest Services team on (07) 5556 1610.

Frequently Asked Questions

Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. These spaces are clearly marked with the International Disabilities Symbol.

There is suitable drop off and pick up spacing located on the right-hand side of the entry ramp

Discounted single day entry admission rates are available upon presentation of a State or Commonwealth issued Disability Pension Card. Please present this card to the ticket booth cashier when purchasing admission tickets to obtain the discounted rate.

Companion & Carer Admission:

  • Guests who produce a Companion Card are entitled to 1 free of charge Companion Ticket so that their companion can provide care and support during the visit.

  • Guests who produce a Carer’s Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate.

  • Please refer to Conditions of Entry for further information.

Guest Services

Guest Services is located at the front of the park and offer a range of services from Wheelchair Hire, Attraction accessibility, guest relations, height checks and can offer any further assistance for our guest needs.

Guest Services can provide communication bands for guests who present and require assistance with attraction accessibility. This communication wristband will work as a communication device between Guest Services and all attractions. Guest Services can assist guests who may have difficulty waiting in queues.

Companion card holder are issued a companion wristband for express access to selected rides. Upon presentation with a companion card at Guest Services, a ride suitability discussion will take place to determine whether a companion is required to ride select attractions.

First Aid

First Aiders staff Wet‘n’Wild’s First Aid Centre. Any personal medical equipment, for example ventilators, may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medicine that needs refrigeration may also be stored at First Aid. All Village Roadshow Theme Parks have an AED (Automatic Defibrillator) on site.


Locker hire is available from various shopping and dining outlets. Lockers are available for hire with costs ranging from $12 to $20 for a large sized locker. If you require an accessible locker, please see our staff at the Surf Shop and they will be happy to arrange this for you.


Wheelchair hire is complimentary.

A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services.

Aquatic wheelchair

An aquatic wheelchair is available for accessibility to pool areas such as the Wave pool and Calypso beach, both these areas have a slope entry. The chair is also great for the shallow splash areas at Wet ‘n’ Wild Junior. Wheelchair hire is complimentary, and ID is required. Wheelchairs can be reserved in advance by calling Guest Services on (07) 5556 1610 prior to arrival.

Standard Stroller

$20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height.

Wet’n’Wild has attractions that are accessible via wheelchair. In order to maximise time and enjoyment, ride and attractions guidelines are provided for guests with disabilities, medical conditions and injuries. Guests should visit Guest Services before presenting to our rides and attractions to discuss rider suitability in accordance with the ride/attraction manufacturer’s guidelines for safety. These standards and safety systems require all guests to meet the rider requirements, such as ensuring maintain the rider position and safely navigate stairwells and pathways. Following a conversation with Guest Services, a communication wristband will be supplied to avoid any inconvenience or disruption to you day.

Some attractions offer viewing areas assessable via wheelchair, such as H2Oasis, Kaboom, Double Barrel, Super Ripper, Black Hole, Kamikaze, calypso Beach, Wet’n’Wild Junior, Giant Wave Pool, Mammoth Falls, River Rapids, Constrictor, AquaLoop and Aqua Racer.

All food and beverage outlets and retail shops are accessible by wheelchair.

Wheelchair accessible toilets are located thought out the park and allow for standard wheelchair access. Bathrooms with enhanced accessibility are located at:

• The Main Entrance, offering an accessible toilet and shower.
• Wet’n’Wild Junior, offering an accessible toilet and shower.
• H2Oasis, offering an accessible toilet and shower.
• H2Oasis female bathroom, which offers an ambulant toilet.
• First Aid, which offers an accessible toilet, shower, and adult changing bench.

Width Clearance for these bathrooms are 85cm.

Service Animals are welcome, however we cannot permit them on, or in, any of our attractions. Service animals are required to wear their service vests to identify their role, be on a lead and not left unattended. For suitable assistant animal relief area, please visit Guest Services.

For any assistance regarding Guide, Hearing and Assistance animals please contact the Guest Services office on (07) 5556 1610.

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day.

Guests with casts and strapped limbs

As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast supports, to ride any of the water slides. Guests with such injuries are permitted to utilise the Wave Pool, Whirlpool Springs, Calypso Beach, and if under 10 yrs of age, lagoon areas at Wet'n'Wild Junior. As supports vary, our Guest Services team assist guests with plan their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with an amputation or prosthesis

For safety reasons, guests with an amputated limb or prosthesis may be unable to utilise selected attractions. As situations vary, our Guest Services team will assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with Epilepsy and motion sickness

select attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior or visit the office upon arrival. As situations vary, our Guest Services team assist guests to plan their day on an individual basis and determine which attractions can be undertaken safely.

Guests who require specific medically related dietary requirements can bring their own food to the park upon presentation of medical documentation. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

In accordance with Australian Standard 3533.2 (2009) for the safety of all guests, eye wear including goggles and prescription glasses are not permitted on any of our rides or slides. However, these items may be worn in the Wave Pool, Calypso Beach, Whirlpool Springs and Wet'n'Wild Junior pool areas.

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