Frequently Asked Questions

Ticketing

Download your barcoded ticket attachment from your email confirmation and we can scan the barcode on your smart phone/tablet device at entry. Single and two day tickets can be presented to the turnstiles, however tickets for unlimited or multiple entries must be presented to the ticket booths.

Industry discounts are available to select Industry employees upon meeting certain criteria. Licensed AFTA or TAANZ travel agents are entitled to a 50% discount off the normal admission price. The discount is applicable to the travel agent only and can be obtained by presenting a business card with photographic ID at the theme park ticket booths.

For all other Industry rate requests please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

If you are having trouble booking online, please call 13 33 86 and one of our friendly staff will be happy to assist you.

Unfortunately without your pass you are unable to enter the park, you will need to purchase a replacement pass for $5 if you wish to enter. This can be replaced at the front gate of Movie World, Sea World or Wet’n’Wild upon presentation of a valid photo ID.

Wet'n'Wild offer FREE 1 day admission to expecting mothers. This is only available at the front gate and women must produce a doctors certificate and valid ID to qualify.

This depends on the type of pass you have.

  • Single Day admission is a single use ticket that can be presented within 12 months of purchase.
  • Two Day admission is a two consecutive day ticket that can be presented within 12 months of purchase.
  • The Super Pass is a seven consecutive day ticket that can be presented within 12 months of purchase.
  • The Mega Pass is a fourteen consecutive day ticket that can be presented within 12 months of purchase.

If you cannot remember when you purchased the pass, or are still unsure of what date your pass expires, please call 13 33 86 and one of our friendly staff will be happy to assist you.

The Pension Rates will be available to the following guests:

  • Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:
  • Sole Parenting Pension
  • Mature Aged Pension
  • Disability Pension
  • Holders of a valid Australian Government issued Seniors Card
  • Any person 65 years of age or older - proof of age is required

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

All tickets can be purchased from the front gate. Or you can buy online now. Alternatively through our contact centre on 13 33 86.

Tickets are also available through your motoring association in Australia, travel agent or your local Gold Coast hotel, apartment or tour desk. New Zealand residents can also purchase tickets from your licensed travel agent.

Children from 3 - 13 years of age are eligible for a child's Single Day Pass. Children under the age of 3 can enter the park free of charge.

Guests who produce their Companion Card are entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

Guests with any special needs should visit Guest Services upon arrival and our friendly team will provide assistance to assist in planning their day.

General

You are allowed to bring a picnic lunch into Wet'n'Wild Gold Coast however, no commercially prepared food or alcohol can be brought into the park. Due to safety regulations, glassware of any kind is also prohibited. Coin operated Barbecue facilities are available as well as plenty of shady retreats to enjoy your lunch.

No, however there are a number of public buses and taxis arriving and departing regularly. For more information regarding Gold Coast Surfside Buses please visit the website - www.translink.com.au or contact Trans Info on 13 12 30.

Wet'n'Wild Gold Coast has electronic security lockers available for hire.

A standard size locker is $10.00 for the day and can be accessed as many times as you like and a limited number of larger size lockers are available but are reserved for guests to store luggage. Cost is $20.00 for the day.

Wet'n'Wild Gold Coast is open all year round excluding Anzac Day (25 April) and Christmas Day (25 December).

Trading hours are seasonal and during peak trading these hours may be extended. Click here to find out more.

Queensland's anti-smoking laws prohibit smoking in areas other than designated smoking areas.

Please check the Park Map for designated smoking areas.

The Gold Coast has a delightful subtropical climate. Average daytime temperature during summer (December to February) is 28 degrees Celsius. The average temperature in winter (June to August) is a very mild 21 degrees Celsius. Autumn (March to May) and spring (September to November) average daytime temperate is around 24 degrees Celsius.

Comfortable and appropriate clothing and footwear is recommended for your day. Hats and sunscreen are recommended year round. A light jacket may be required in winter.

For over 15 years Keep Watch has been educating Australian parents and carers on how to keep their children safe when in, on or around the water.

Splash Cash is the most convenient'n'clever way to carry your cash...without actually carrying your cash!

You simply credit a waterproof wristband with whatever amount you choose. You can slide'n'swim while wearing your wristband and then come time to buy lunch or a souvenir you just swipe your wristband to pay! The money is automatically deducted from the wristband just like your bank account.

That means you don't have to keep returning to your locker to grab some cash which means more time on the awesome attractions!

And at the end of the day you download the remaining cash back into your pocket. It's that easy!

Splash Cash is so innovative that it also recognises you when our Ride Photography takes your pic! You can swipe your wristband at the Photo Centre and it will bring up all of your photos from throughout the day. How cool is that! You’d be crazy not to splash out on some Splash Cash.

Where to get your Splash Cash wristband?
Photo Centre.

Where can I spend my Splash Cash money?
At any Food and Beverage or retail outlet as well as the Photo Centre.

How long is my Splash Cash valid for?
It’s valid for the whole day of your visit.

Things to remember - Splash Cash becomes void if you remove your wristband.

You are welcome to wear whatever swimwear you're comfortable in providing it is suitable for a family environment.

It is fine to wear t-shirts on all attractions. Body slides such as River Rapids and AquaLoop require that you are able to slide on your body and excessive clothing can prevent you from completing the ride. Any clothing with rivets, studs, zips, etc. which may damage our attractions may not be permitted.

Wet'n'Wild Gold Coast supports safe fun in the sun, so no matter what swimwear you choose to wear remember to wear a hat while out of the water and to reapply your sunscreen every two hours.

Wet'n'Wild is located on the Gold Coast in the south east corner of the Australian State of Queensland.

The Gold Coast is a very popular holiday destination for Australians and overseas travellers with some of the world's safest and most beautiful beaches, international standard accommodation, world class shopping and dining, and a picturesque hinterland. It is also Australia's theme park capital, home to Sea World, Sea World Resort & Water Park, Warner Bros. Movie World, Wet'n'Wild Gold Coast, Australian Outback Spectacular and Paradise Country.

You can get to the Gold Coast by road, rail and air. It has its own International and Domestic Airport, with Brisbane International and Domestic Airports about and hour's away.

Careers

The theme park, and the Studios' management have no involvement with the productions and do not employ any cast or crew. The Studios are responsible for hiring out the facilities and each production is responsible for hiring their own personnel. Please contact the employment line on +61 7 5585 9112 for a list of productions currently at the Studios.

Services & Facilities

Tickets may be purchased at the admission gates by cash/EFTPOS, credit card or Travellers Cheques.

We accept Mastercard, Visa, Diners Club International, American Express.

An automatic teller machine is located at the Surf Shop.

We recommend you use Splash Cash, it's the most convenient'n'clever way to carry your cash...without actually carrying your cash! That means you don't have to keep returning to your locker! Find out more.

Our Calypso Cabanas comfortably hold up to 6 people with seating for 4 people and offers an exclusive area in the relaxed tropical surrounds of our Calypso Beach zone. Calypso Cabanas are available over the summer season. Our Wave Pool cabanas also comfortably hold up to 6 people with seating for 4 people also include a locker, fan and a meal deal for 4 people. In addition our Wave Pool Cabanas offer more seclusion.

Wave Pool Cabana Meal Deal includes your choice of:

- Option 1 (Bombora) - 4 x Choice of any burger combo, includes chips and regular soft drink.

- Option 2 (Village Bean) - 4 x Choice of any wrap or roll, includes a muffin and regular soft drink or water. Meal option to be chosen on the day.

First Aid is located next to Guest Services at the front of the park.

Cabana’s comfortably hold up to 6 people with seating for 4 people.

Cabana hire can be booked in advanced by calling 133 386 or by purchasing online in advance. Same day bookings are only available at the Front Gate on a first come first serve basis.

Stroller Hire and Wheelchair Hire is available from Guest Services.

Standard Stroller

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive back upon safe return of the Stroller. These strollers are intended for children from 6 months of age and up to 15kgs in weight.

Wheelchair

*Wheelchairs are available complimentary however we do require a $20.00 refundable deposit which you will receive back upon safe return of the wheelchair.

A form of ID is required. A limited number of wheelchairs are available so we recommend you reserve your wheel chair by contacting Guest Services Ph: 07 5556 1610.

Yes, we have ground level cabanas specifically for wheel chair access.

Rides & Attractions

Unfortunately we don't offer spectator passes as we offer great attractions for all of our guests to enjoy.

The pools and slides at Wet'n'Wild Gold Coast are designed to be fun for people of all ages. But you do need to take note of height restrictions on some attractions as well as any signage. Also, follow the directions from the lifeguards - they advise all guests on how to enjoy all the attractions in safety. Children under the age of ten can have fun in the shallows of Buccaneer Bay. And remember, safety is your responsibility, so make sure children in your care are supervised at all times.

Wet'n'Wild has something for everyone! It's a place for all the family, with rides and attractions suiting a wide range of ages, interests and adventure levels. The young are just as well catered for as the young at heart.

Seasonally, we endeavour to maintain an average temperature of 25 degrees Celsius in all pools and slides however this can vary dependant on wind chill and overnight temperatures. The Whirlpool Springs are heated to 35 degrees Celsius. Wet’n’Wild is the perfect place to make a splash all year round.

Do you have any additional questions or comments?

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